Terms and Conditions

For Ghillie Products - Shipping & Returns

 100% satisfaction guarantee!!  If for any reason you are not satisfied with your order, simply email us for a return authorization number within 10 days after receipt of your order. When we receive your item, we will give you a full refund (less shipping and handling) on all items that are in new, unused condition (including original packaging). Purchaser is responsible for return shipping charges.  If the item is not returned in new condition as described above, a restocking fee of 25% may be charged. Shipping and handling cannot be refunded.  Please email us if your order is damaged in shipment.  All returns must have a RMA number (RETURN MERCHANDISE AUTHORIZATION number) and be authorized by a representative of SniperGhillies.com. “Special Ordered” items cannot be cancelled or returned. International orders Customs fees are the responsibility of the purchaser , not SniperGhillies.com. SniperGhillies.com cannot calculate or quote customs fees.

WARRANTY: We guarantee all SniperGhillies.com. products to be free of defects in workmanship and material for 30 days (unless manufacturer's warranty is longer; please call) after sale to the customer. We will replace or repair the product(s) at your option providing there is no evidence of customer misuse, or alteration.

TERMS & CONDITIONS FOR HIDDEN CAMERA AND SURVEILLANCE PRODUCTS

We at SniperGhillies.com. strive to offer our customers the best products at the best possible prices. Due to the nature of the products, returns will not be accepted unless the product is found to be defective or unless otherwise explicitly stated on the specific SniperGhillies.com. product page.

SHIPPING & HANDLING CHARGES ARE NON-REFUNDABLE.

REQUESTS TO RETURN PRODUCTS MUST BE OBTAINED FROM SniperGhillies.com. WITHIN A FIVE (5) DAY PERIOD AFTER THE CUSTOMER HAS RECEIVED THE PRODUCT(S).

WARRANTY: We guarantee all SniperGhillies.com. products to be free of defects in workmanship and material for 30 days (unless manufacturer's warranty is longer; please call) after sale to the customer. We will replace or repair the product(s) at our option providing there is no evidence of customer misuse, or alteration.

LEGAL STATUS OF PRODUCTS: It is the responsibility of the Buyer (not the distributor), to ascertain and obey all applicable local, state and federal laws in regard to possession and use of any items listed on this web site. Consult an attorney or law enforcement professional, regarding local, state and federal laws before ordering. By placing an order, the Buyer represents that he/she is of legal age and that the products will be used only in a lawful manner. When applicable, equipment sold may be subject to Public Law 90-351, Title 111 18 U.S.C., Section 2511.

By placing an order through this site, the Buyer (YOU) willingly agree to the following Legal Disclaimer: LEGAL DISCLAIMER You must be 18 years old to buy products from this site. Buyer is responsible, not the seller, to make sure you obey all applicable local, state, and federal laws regarding the possession and use of any products offered by SniperGhillies.com. - Whenever you are in doubt or don't know, please contact or call your local or state authorities for more information on use of the products offered here. By purchasing from this site, you agree to this disclaimer. We cannot sell to you in a restricted state/city /county/province in the US (includes all payment methods) and ship to another location.

The information contained in this website is for general information purposes only. While we endeavor to keep the information up-to-date and correct, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the website or the information, products, services, or related graphics contained on the website for any purpose. Any reliance you place on such information is therefore strictly at your own risk.

In no event will we be liable for any loss or damage including without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever arising from loss of data or profits arising out of or in connection with the use of this website.

Every effort is made to keep the website up and running smoothly. However, SniperGhillies.com. takes no responsibility for and will not be liable for the website being temporarily unavailable due to technical issues beyond our control.

TERMS & CONDITIONS FOR PAINTBALL GUN/MARKERS

We will do our best to process your order in a timely and efficient manner. We work diligently to provide you with prompt order information. Due to the fact that we use outside shipping companies, we cannot be fully responsible for shipping delays once the product has left our care. We will do our best to make you, the customer, pleased with your experience. If you receive your product in a damaged condition, contact us immediately. We will do our best to replace the item and expedite processing and shipping of the replacement item so that you are satisfied with your purchase from our company.

We reserve the right to refuse service to any person, company, agency, or organization at any time, for any reason whatsoever. We will not ship to any person under 18 years of age. Restricted items will be shipped Adult Signature Required. Price and availability are subject to change without notice. However, we do our best to provide our customers with up to date product information.

Shipping Information

• Order Processing and Shipping time begins after the order verification process has been completed.
• If you refuse shipment, we will issue a credit for the product minus our shipping costs on receipt of the refused products at SniperGhillies.com.. A minimum twenty-five percent (25%) restocking fee may be charged.
• All orders shipping to Hawaii or Alaska are shipped UPS 2-Day Air. Sorry, due to federal law, we cannot ship CO2 to Hawaii or Alaska.
• We ship internationally to over 100 countries world wide
• We ship to APO and FPO addresses
• All custom gun and custom accessory orders may have a delay of 1-2 weeks.

Delivery Time

• If you selected UPS Ground Shipping, after your order is processed (usually 1 to 3 days) your shipping time will be 5 to 7 business days, depending on where you live. All orders containing CO2 MUST be shipped by ground since CO2 cannot be shipped by air.
• If you pay by check, your order will not be shipped until the check has cleared, usually 10 business days.
• Money Orders are treated as cash and are processed without delay.
• SniperGhillies.com. cannot guarantee shipping times and dates. We use third-party carriers to ship our products. Therefore, once an order is processed and a parcel has left our care, we have no control over its delivery. However, we insure every package that we send out.
• If you have a time-based shipping need, you must call and request this in advance. SniperGhillies.com.. will then issue you a confirmation number and we will do our best to meet your time-line.
• Quoted delivery means "AFTER SHIPPING DATE".
  For example, 2-3 day delivery means that your order will be delivered 2 - 3 days "AFTER SHIPPING DATE". 
  Shipping date is usually 1 -3 business days after receipt of order but can be longer depending on availability of stock.

Calculate Shipping Cost

• Your shipping cost depends upon the options you choose.
• Please also note that the shipping rates for many items we sell are weight and dimension-based. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound. $5.00 is added to every order for packaging materials and labor.
• Oversized items have an additional shipping charge.

Backorder Policy

• Your order will be processed and shipped minus any back orders. If we are temporarily out of stock on items you ordered, we will ship it as soon as we receive it.
• All backorder items will be shipped using ground service unless other arrangements are made.
• Due to fluctuations in availability, we reserve the right to substitute items ordered with similar products of equal or greater value.
• If you have received a partial shipment and do not want the backordered item(s) please call us immediately at 1-888-576-5525.

Order Verification

• Because of the nature of the products that SniperGhillies.com. supplies, we must perform an extensive validation of orders, this may include verification of shipping and billing information, phone calls to customers, verification of valid e-mail, and cardholder information and cardholder authorization.
• Please be patient during the order validation process. Any mistakes in the information your have supplied to us may result in significant delays.
• Processing of an order will take between 24 and 48 hours during regular business days, 10 am to 6 pm Monday through Friday, Pacific Standard Time. Shipping time is calculated after order processing and verification is complete.
• Delays or cancellation of orders may be the result of the following:
  • Payment by check. Your order will not be shipped until the check has cleared (usually 10 business days.)
  • Ship to and bill to addresses do not match.
  • Cardholder name and ship to name do not match.
  • No immediate response or verification from e-mail or telephone numbers supplied by you.
  • Declined or rejected credit card due to failed address verification
  • Declined or rejected credit card due to insufficient funds.
  • Items used for law enforcement are billed immediately. However, they are only shipped after a thorough validation. This verification is for restricted items.
    
    Order verification protects our CUSTOMERS from FRAUD. So, please be patient.

Return Policy

• Please take a moment to examine your package and make sure you have ordered and received exactly what you wanted.
• Contact us immediately if you have any concerns so we can issue you an Return Merchandise Authorization (RMA).
• All returns MUST be accompanied by an RMA number or they will be refused.
• All returned merchandise must be UNUSED, in NEW condition and in it's original unopened packaging.
• Incomplete returns will be subject to additional return charges
• Returns will not be accepted after 30 days.
• The approved RMA number must be clearly shown on the shipping label
• If there is no RMA number on the box, it will be either returned to you or discard, because our receiving department would assume that it is an unauthorized return.
• Special orders or custom-made items are not returnable.
• Refurbish items are not returnable.
• Paintballs may not be returned.
• Shipping charges are not refundable.
• Returned merchandise will be charged a 25% restocking fee.
• Customer assumes responsibility for any shipping charges on returns.

NOTE: Defective Merchandise: If there is a manufacturer's defect with your product, then please contact the manufacturer or RAP4 and we will do our best to have the manufacturer issue a replacement for you. If you have any questions, please call.

All returns must be sent to the following address:

SniperGhillies.com
RMA NUMBER
1148 Park Green Place
Winter Park, FL 33789

How to get a RMA number for return/repair/service

Refunds on Returns

• Please email or call for a RMA number.
• After receiving your authorized return, we will inspect the items to make sure they meet the conditions of our return policy.
• If the items do not meet those conditions, they will be returned to you at your expense.
• If the conditions are met, we will refund you the appropriate amount by the same method you used to pay for your order.
• Please allow a week for the refund to appear on your credit card.
• We will not refund you for items damaged in shipping due to your incorrect packaging.

Warranty

This is a general warranty information only, it may be updated and changed at anytime.

• RAP4, RAP5, RAP17, RAP226 and RAP47 have  1 year warranty - please check your manual for more details
• T16 and T68  have  1 year warranty - please check you manual for more details
• All other markers and products are warranty by the manufacture, please contact the manufacture for specific detail
• All accessories,  includes: grenade launcher, grenade, mine, laser, scope, mount, rail, sight, soft goods, holster, vest, apparel all other accessories not mention here have 30 days warranty.

GENERAL TERMS AND CONDITIONS

Sales Taxes:

Order Total will include applicable sales taxes for Florida and South Carolina.

Pricing:

All prices are subject to change. You will be notified prior to shipment of any price changes.

Delivery Time:

Quoted delivery means "AFTER SHIPPING DATE".
For example, 2-3 day delivery means that your order will be delivered 2 - 3 days "AFTER SHIPPING DATE". 
Shipping date is usually 1 -3 business days after receipt of order but can be longer depending on availability of stock.

Availability of Products:

Subject to change without notice.

Order Acceptance:

Your receipt of an order confirmation in any form does not constitute a confirmation of our offer to sell or our acceptance of your order. SniperGhillies.com reserves the right at anytime to accept or decline your order for any reason.

Your order will be deemed accepted by SniperGhillies.com when you have received the products.

Shipping charges:

Should it be necessary to change your shipping charges, you will be notified so you can approve the charges before we ship.

Credit Card Charges:

Discrepancies on credit card charges will no longer be subject to action after 60 days of the charge date.

Warranties:

All warranties are limited to the original manufacturer’s warranties prevailing at the time of purchase.

Changes to Pricing in Billing Terms:

SniperGhillies.com. reserves the right to change its pricing in billing terms at anytime without notice.

Returns:

Please contact us for a return authorization number. No returns will be accepted without an authorization number, after 5 days from receipt of product date, if order is partly used or if original boxes are marked, damaged, written on or have stickers on them. All returns are subject to a 25% restocking fee. Shipping charges are not refundable.

Indemnification:

You agree to indemnify and hold harmless SniperGhillies.com. and its officers, directors, employees and vendors for perceived or real damage caused by our products or from any claim or demand made by any third party arising out of or related to your purchase.

Errors and Omissions:

SniperGhillies.com is not liable for any misprints, errors or omissions which include, but is not limited to graphics, incorrect pricing or product specifications. SniperGhillies.com reserves the right not to accept orders or to cancel orders with prices based upon typographical errors, inaccuracies or omissions, whether or not the order has been submitted or confirmed or your credit card has been charged. If your card has been charged and your order has been canceled, we will issue a credit to your credit card. By using this website, you agree to all of the foregoing terms and conditions.

These general terms and conditions are superseded by any specific terms and conditions listed above for Ghillie products, hidden cameras, and surveillance products and paintball guns/markers.

Please contact us if you have any questions. Thank you for shopping at SniperGhillies.com.